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At Furry Friends, we want you to be pleased every time you shop here. On occasion, we know you may want to return items, so below is our returns policy. We have made our terms clear and our charges transparent to avoid any surprises. We have split our returns policy up to make it clear how your order will be handled should you not be 100% satisfied with your purchase.


  • * Products can be returned up to 10 working days from date of delivery for an exchange.
  • * We are unable to accept part used returns of food, engraved ID tags, damaged products (unless delivered damaged) or veterinary medicines.
  • * You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or not the item ordered.
  • * Refunds are at the discretion of the manager.
  • * Refunds will be done only through the Original Mode of Payment

The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us. You must have the receipt.

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